Bank Travel Exchange FAQs

You have questions, we have answers! Below are some of the most frequently asked questions about MBTE. Have additional questions? Contact Glenda Kerr @

  1. When is the 2019 conference?
    The 2019 Missouri Bank Travel Exchange will be held May 6-8, 2019 at The Lodge of Four Seasons in Lake Ozark, Missouri.

  2. This is my first Missouri Bank Travel Exchange. What do I need to know to be prepared?
    This is a relationship business and while 7-minute appointments are important, be sure and take full advantage of the networking opportunities afforded to you. If there is a particular banker with whom you don’t have an appointment and wish and introduction please let Glenda Kerr know and one of the committee members will execute an introduction.

    For your appointments, the best tool is a portfolio or notebook, which contains pictures of your destination or company, group rates and other vital information on your business. If you represent a hotel or restaurant, include pictures of nearby attractions to give the banker additional reasons to use your property.
    Lastly, do your homework. Research all the bankers to find out which ones are already coming to your business or destination so you can address them accordingly.
  3. I’m a banker. When should I arrive at the conference?
    Unless you are participating in the pre-FAM, you should plan to be at the host hotel by Monday, May 6th for the 2:30 p.m. seminar.
  4. I’m a supplier. When should I arrive at the conference?
    Your arrival will be impacted by when your Exchange appointments are scheduled. Even if you are scheduled for Wednesday, you may want to arrive early to participate in Tuesday’s networking reception and dinner.
  5. What should I wear?
    Business casual is appropriate conference attire. Casual attire is appropriate for the Banker City Tour and Monday evening banker event.
  6. I am a supplier. May I bring my spouse/friend/companion/co-worker to a certain event?
    No. To maintain a positive banker to supplier ratio and allow for maximum networking, no guest or associate registrations or meal tickets are available. Meal function sponsors are allowed additional guests/associates and those numbers are outlined in the sponsorship.
  7. I am a banker. May I bring my spouse/friend/companion/co-worker to a certain event?
    Advance notification is required and there is a fee. Contact Glenda Kerr at for specifics.
  8. Did you get my registration?
    Each year, Glenda Kerr emails out confirmations to all registered delegates when your registration is processed. This confirmation is your notification that your registration is received.
  9. How do I make a change?
    Email your changes to Glenda Kerr at
  10. May I get a list of who is attending?
    Suppliers may access the banker list through your appointment scheduling link. A full printed attendees list with contact information will be included in your registration packet.
  11. What may I distribute at my appointments and what is a profile form?
    As outlined in the registration materials only a business card and single page, 2-sided, 3-hole punched profile sheet may be distributed during appointments. Gifts, brochures, etc. should be sent as follow-up.
  12. When will I get my appointment schedule?
    Your appointment schedule will be emailed to you at least a week prior to the conference. A hard copy will be in your registration packet.
  13. Will I have pre-scheduled appointments?
    Suppliers: All suppliers will have pre-scheduled appointments on either Tuesday or Wednesday. Your requests and the bankers requests are entered into the computer and appointment schedules are then generated. Note: The computer will not fill all of your appointment slots. One is left open for a break and you can try to fill other openings during the 15-minute Matching Session prior to your Exchange. The computer matches perfect matches first, meaning the banker asked for you and you asked for the banker. Please note there is no guaranteed number of appointments. However, there are ample networking opportunities to meet with all bankers.

    Bankers: During the conference, you will participate in two Exchange sessions. They are your opportunity to meet one-on-one with travel industry suppliers. You will be involved in both of the sessions, while our suppliers are assigned to just one session, depending on the type of business they represent or where they’re from. Tuesday Exchange #1 suppliers will have registration numbers such as 100, while Wednesday Exchange #2 will have numbers such as 200. To maximize the success of our conference, bankers are respectfully reminded, a delegate is expected to participate in the entire conference including taking their own set of Marketplace Exchange appointments.

  14. What will the length of my appointments be?
    Each appointment is 7 minutes.
  15. Will there be other opportunities to add to my appointments?
    There will be a 15-minute matching session prior to the start of each session. For those in the Tuesday Exchange #1 that is from 2:45 – 3:00 p.m., for those in the Wednesday Exchange #2 that is from 9:00 – 9:15 p.m. You should take full advantage of networking opportunities.
  16. What do I do during a Matching Session?
    This is your opportunity to try to fill in any open appointment slots or drop off a profile sheet. However, this is not the time to make a sales presentation. Request appointment, make a note and move on so that your fellow suppliers have the same opportunities. If the banker is unable to schedule an appointment, make plans to chat during a social function.
  17. How do I get a booth?
    Sponsors will have a tabletop during the Tuesday evening networking reception. Please contact Glenda Kerr for more information.
  18. I’m a supplier, can I be on the Exchange Floor both days?
    No. Each supplier is assigned to one Exchange day, either Tuesday or Wednesday. If you are still unsure of your assigned day, please contact Glenda. To be fair to your fellow suppliers, you will be only allowed in the Exchange meeting room during your assigned Exchange appointment day. Please do not ask for an exception.
  19. I am a supplier, am I allowed to attend the meal functions?
    Yes! All suppliers are invited to attend the Tuesday evening networking reception, Tuesday evening dinner, Wednesday breakfast, and Wednesday closing lunch.
  20. What is the Banker Roundtable?
    Held Tuesday from 12:30 – 2:30 p.m., this is an opportunity for bankers to discuss issues facing them. Specific issues are selected in advance so that bankers may prepare questions and input with ample time built in for general discussion and questions.This session is open to bankers only.
  21. Is there an education session for Suppliers?
    There will be two orientation sessions held on Tuesday at 1:00 p.m. and repeated again at 5:00 p.m. The orientations are valuable for first-time attendees, however, veterans are welcome to attend as well.
  22. Is there any education for bankers?
    Bankers are encouraged to attend the Monday afternoon seminar from 2:30 – 4:00 p.m. As noted above, the Banker Roundtable will be held Tuesday from 12:30 – 2:30 p.m.